Multilingual AI Evaluation for a Global AI Company
Building and scaling a multilingual human evaluation operation for AI-generated outputs
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10
languages
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50
evaluators
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100K+
evaluations monthly
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24/7
delivery
Our solution
Built and managed a dedicated multilingual evaluation team to assess AI-generated responses against client-defined criteria, including linguistic accuracy, relevance, factual and contextual appropriateness, response requirements, safety and policy criteria, cultural nuances, and overall response quality. Introduced structured human feedback, QA review layers, regular calibration, and escalation of edge cases to maintain consistency across languages and markets.
Result
Provided the client with a scalable human evaluation layer with consistent quality across markets and the flexibility to expand capacity as evaluation volumes and language requirements grew.
Content Moderation for a Global Gaming Community
Scaling multilingual content moderation and Trust & Safety operations for a high-volume gaming community
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12
languages
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40
moderators
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50K–100K
reviews monthly
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24/7
coverage
Our solution
Built and managed a multilingual moderation team responsible for player reports, user-generated content, cases flagged by automated moderation systems, policy violations requiring human review, appeals and secondary reviews, and ambiguous cases requiring escalation. Introduced QA reviews and regular calibration to maintain consistent policy decisions across languages and markets.
Result
Provided scalable moderation capacity and consistent human decision-making, allowing the client's internal Trust & Safety team to focus on policy, tooling, and complex safety issues.
Content & Marketplace Operations at Scale for a Global E-commerce Company
Scaling multilingual marketplace operations across product content, merchant workflows, and exception handling
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8
languages
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40
specialists
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150K+
listings & cases monthly
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24/7
delivery
Our solution
Built and managed a multilingual operations team responsible for product listing review and validation, data-quality and merchant checks, policy-based content review, exception handling, and escalation of suspicious or high-risk cases. Introduced standardized guidelines, QA reviews, regular calibration, and structured escalation paths to maintain consistent decisions across locations.
Result
Provided scalable operational capacity while maintaining consistent marketplace quality and policy application as volumes and geographic coverage increased.
Content Classification for a Leading Tech Company
Setting up support for content classification operations within 6 weeks
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3
shifts
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24
languages
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56
agents on the project
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~8.5k
assets reviewed daily
Our solution
Brought together a team of highly skilled resource to provide support for 24 languages covering 3 shifts to respond to escalations within minimum lead time. Introduced tracking and efficiency boosting tools. Identified and drove the process improvements. Served as front end support for troubleshooting customers’ issues.
Result
Enabled client to launch support operations within 6 weeks, generated high accuracy human evaluation data for machine classifiers for scaled support operations.
Multilingual Content Review for a Global Tech Company
Ramping up content review operations 8x times to process ~4M assets of monthly volumes and tackling 24M of backlogged assets
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>98%
evaluation accuracy
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32
languages
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~300
agents on the project
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~4M
assets reviewed monthly
Our solution
Responded to the challenge through tiering up the language coverage into 4 levels of priority. Top priority languages hired, onboarded, trained per train-the-trainer model. Proceeded with hiring and onboarding lower priority languages ramping up operations 8x times within 12 weeks. Collaborated with engineering, product and program management functions on the client side to shape the workflow enhancements resulting in 20% agents’ efficiency boosting and decreased turn-around-time by 15%. Developed a set of reporting and process automation tools (dashboards, automation, KPIs tracking) and contributed to further success of the client’s product.
Result
Helped client increase quality of content served on their properties with 98% accuracy and cleared up the 6 month backlog of over 24M, resulting in 15% boost of product adoption. Helped client save ~30% in costs compared to traditional BPO destinations.
Partner Support for a Global Video Platform
Setting up partner operations support within 6 weeks
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<12
hours turnaround time
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32
languages
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~36
agents on the project
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~10k
partner appeals resolved weekly
Our solution
Deployed train-the-trainer model to jumpstart the scaling process. Mapped out key workflow processes and drafted incident response protocols. Collaborated with engineering, product and program management functions to identify main user pain points and drafted canned responses to address common cases. Supplemented newly hired agents with a cohort of experienced teammates to intensify their training process. Once partner support operations were up and running, kicked off daily quality assurance for immediate feedback until operations reached project SLAs set by client.
Result
Helped client improve user experience by educating partners at scale on the product policies and monetization guidelines, decreased average handling time by 30%. Helped client save ~10% in costs as compared to traditional BPO destinations.
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