We will fully take care of:
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Data Engineering
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QA Testing
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UX Research
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Tech Support
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Database Management
How we do it
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Experienced tech talent
Pool of experienced tech support agents, trained on both technology and how to excel with end-user empathy
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Cost-efficiency
Deploying standard L1-L3 technical support model along with digital tools for self-service and user education
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Proactive solutions
Educating users on self-service opportunities, facilitating feedback loop to address the most common user pain points, reduce costs and improve user experience
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Process mapping
Real-time queue monitoring, escalation adherence, root-cause analysis playbook
Our work in numbers
- 20+
languages
- 24/7/365
coverage
- 8+
years of content operations experience
- up to 40%
cost reduction
Unlocking
new opportunities
At Contio, we understand that every industry comes with its unique set of challenges and opportunities. That's why our work is centered around meeting the specific needs of each sector we serve, achieving business objectives and unlocking new opportunities. We leverage our expertise and global reach to deliver solutions that drive success and elevate your brand.
Reach out today to explore how Contio can transform your operations.
Let's collaborate to streamline your tech operations. Lets connect today!
