We will fully take care of:
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Partner Support
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Consumer Support
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Email and Chat Support
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Partner Onboarding
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Product Support
Right balance of personalized touch and technology
Our support operations are powered through the right balance of human skills and technology. This drives great end-user experience while optimizing cost for our clients.
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People
Impact sourcing is the cornerstone of our business, plus we empower our agents to come up with ideas on how to better address end-user pain points and create ultimate user experience
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Quality assurance
In-house training hub, constant feedback loop with agents to improve key metrics, data-driven approach towards root-cause analysis
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Processes
Mapping out key workflow processes and documenting guidelines that enhance training, product knowledge and troubleshooting
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Metrics & data
Using data management tools to track response time, time-to-resolution metrics, CSAT
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Professional partner support 24/7/365
Professional partner support through a proprietary ticketing system, 24/7/365 support, tiered Level 1-3 support structure, exceeding client 24 hours SLAs, creating sets of canned responses and ongoing knowledge base management. All in multiple languages.
"Sense-of-ownership" mentality
- >90%
service levels
- 20+
languages
- 24/7/365
coverage
- 8+
years of content operations experience
- up to 40%
cost reduction
Unlocking
new opportunities
At Contio, we understand that every industry comes with its unique set of challenges and opportunities. That's why our work is centered around meeting the specific needs of each sector we serve, achieving business objectives and unlocking new opportunities. We leverage our expertise and global reach to deliver solutions that drive success and elevate your brand.
How about we do a pilot for you to see how Contio can elevate your support operations?
Drop us a line today!
